Hello Hector,
I called support and talk to a very nice technician called Ariel. We tried some changes for more than 30 minutes and still nothing would work. She then said that she would do some research and call me back later. When she called me back a few hours later, I was in a meeting and could not answer. She left me a voicemail telling that the problem seems to be on my network and to contact IT ... well, I bought that fancy Canon all-in-one printer for my home office, so I'm the IT guy 😉
In any case, I did some more testing. First, instead of trying to save on my NAS, I created a share folder on my computer and was able to scan to it from the scanner (as Favorite). Based on that, I really thought my NAS or network was the issue. But after many other trials and errors, here is what I found:
1) Previously (I have had that printer for about 5 months), everything worked well when I simply used the following as the destination to save the scan to my NAS: \\NAS\ScanLocation
2) For about 3 weeks, this stopped working all of a sudden. So I have been at a lost and trying to find a solution (thus my posting here)
3) I was able to make it work by setting the following values:
Host Name: 10.0.0.2 (the static IP of my NAS)
Folder Path: ScanLocation (the name of the folder in the share)
I tried to put NAS as Host Name (which gets resolved fine everywhere else on my Windows computers) but it throws an error. The only way I got it to work is with the above settings, using the IP Address. Now, I'm again able to scan to my NAS.
It is obvious that Canon changed something since this worked fine previously and my NAS setting did not change. I'll report it back on the ticket that was created when I called them in case that highlights some regression (I might have put a new firmware on the printer, it is hard to keep track of all those updates over time!)
