MF634cdw MacBook Pro cannot see scanner; prints okay

[davidrsl]

Using MacOS Catalina version 10.15.7 WiFi network 200+Mb. Computer cannot see scanner but prints okay. I've downloaded and installed drivers and toolbox a couple (or more) times, to no avail. Anybody have a solution for me, please?

[Hector]

Hello Davidrst,

We would be happy to help with your scanner issue. To assist further we would need some additional information. If you could reply to this message with the information below, we can provide some troubleshooting steps.

1. When you try to scan, do you get an error in the software or what issues do you run into?
2. Are you able to scan from any other devices on your network?
3. What security software are you using on your Mac?

If you would like a more immediate response, you can contact support at 1-800-652-2666. Our agents would be happy to help.