03-23-2020 05:50 PM
Brand new printer scans on glass perfect I;ve cleaned glass and roller. This is a very solid approx 1/16" wide vertical solid line just off center
03-24-2020 10:38 AM
Greetings,
Since its brand new. I'd check the ADF for a piece of shipping or packing material. If I didn't find anything I'd exchange it with the retailer.
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
03-25-2020 12:44 PM
OK i pick up platetop lid, and cleaned as stated earlier, there is an inch wide plastic piece (I assume it helps hold center of paper flat?) I gently lifted and wiped under with tissue and warm water. I assume there is nothing else I can do?
03-25-2020 12:50 PM
We recommend reaching out to support for one-on-one troubleshooting.
You can find contact information from within your My Canon Account HERE.
03-24-2020 03:33 PM
Hi kevinmcf.
If the printer is still within warranty, our support is available to help arrange service or replacement at 1-800-OK-CANON (1-800-652-2666) Monday-Friday from 10:00 am to 6:30 pm ET, excluding holidays.
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03-25-2020 12:38 PM
what is the warrentee and how do I exchange unit printer is needed daily as currently working at home so its working fine other then feeder on scanner.
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