12-09-2019 08:55 AM
12-09-2019 09:17 AM - edited 12-09-2019 09:17 AM
Please see this link for mf628cw toner replacement.
There isn't anything special you need to do, however, you must remove the sealing tape, (orange rip cord) and the toner drum cover before installing.
Have a look and let us know if this helps.
12-09-2019 10:44 AM
Thanks for the help Rick.
I had removed the sealing tape and the cover on the drum.
The printer is/was printing properly and the pages that were printing were perfect, becasuse the toner cartridges are new.
The printer display was telling me I had notifications and telling me that the black and magenta were in need of replacement however. Even though they were new. Almost like when I replaced the cartridges the printer didn't see that they were new. The display gave me the option to continue printing and I was doing that but now that option had gone away.
12-11-2019 12:31 PM
Was the printer powered off when the toner was replaced? If it was not powered on, the printer may not have been given the chance to recognize that the toner was replaced. If it was initially powered off, power it off, remove the toner, power it back on, and then reinsert the toner cartridge while the printer is powered on.
If the above does not correct the problem, or if you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
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