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MF624CW Printer Stopped Printing -- NOT a Mechanical Problem

rkoreto
Contributor

All of a sudden, whenever I print, it goes to spooling, then printing, and then I get "error - printing" on the list. No code on the printer itself. Nothing happens. Here is what I have already done:

1. Tried both wireless and cable printing.

2. Rebooted the laptop and printer half a dozen times.

3. Checked and double-checked to make sure all firmware and drivers are up to date.

I don't think this is a mechanical issue, as the copy function works just fine. I can also scan to my computer using a cable so they are talking to each other. It just won't print!! Any ideas? Or is it time to (sigh) buy a new printer.

2 REPLIES 2

Danny
Moderator
Moderator

Hi, rkoreto!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Hector
Product Expert
Product Expert

Hello,

The issue that you are describing point to a driver problem or a problem with the printing system. For a more immediate resolution to the issue, you can contact our support team at 1-800-652-2666. To assist further with this issue, please reply with the specific version of the Mac or Windows operations system so we can provide some additional support.

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