MF620C - large areas not printing

[kaheiden]

I'm having issues printing with my MF620C printer. When I print a page, a large swath of the page isn't printing to the paper, leaving a large white area on the page. I have tried cleaning the fixing assembly and ITB from the menu but still have same problem. It happens with all colors so unlikely to be a cartridge problem. Can anyone suggest a fix? Thanks!

[Audrey]

Hi kaheiden,

Is this issues happening with making copies using the operation panel? If so, I have provided some suggestions below:

1. Clean Feeder manually and using operation panel
https://oip.manual.canon/USRMA-0336-zz-SS-enUS/contents/SS729_maintenance_307feeder.html#13010030

2. Check Copy Ratio - Default is 100%
https://oip.manual.canon/USRMA-0336-zz-SS-enUS/contents/SS729_copy_046enlargingorreducing.html#04030...

3. Initialize Copy Settings
<Menu>  <System Management Settings>  <Initialize Menu>  <Copy Setting>  <Yes>    Restart the machine if necessary

https://oip.manual.canon/USRMA-0336-zz-SS-enUS/contents/SS729_maintenance_311howtoreplacetonercartri...

4. Remove and reset toner cartridges. Replace toner cartridges if same printing result. Genuine toner cartridges recommend.

https://oip.manual.canon/USRMA-0336-zz-SS-enUS/contents/SS729_maintenance_311howtoreplacetonercartri...

5.  Replace the paper with different pack or type of laser paper.
Check usable paper, and replace with appropriate paper. Also, specify the paper size and type settings properly.

https://oip.manual.canon/USRMA-0336-zz-SS-enUS/contents/SS729_basic_022loadingpaper.html#02040000

Is this issue only occurring when printing from a program on a computer?

If immediate assistance is needed, please contact our support group using the following link:

http://Canon.us/ContactLI
 
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[kaheiden]

Hi Audrey,

Thanks for the reply. No, this is happening when I try to print from a program on a phone or computer. I assume it would also happen if I tried to copy something. I don't think it's an issue with the settings.

I have reset all the toner cartridges, which are all genuine Canon products.

I have also ran the Clean Feeder, Clean Fixing Assembly and Clean ITB programs on the machine, but it does not help.

The result is always the same, a large area not printed on the left hand side of page.