MF4890dw paper jam

[xuge4890dw]

I was trying to install the MF4890dw printer. I was able to connect to wirless network through SSID, but failed to print out test page.

It reported paper jam. I removed the paper, it was able to start but the problem occured again. This kept happening for 3 times. Then when I removed the paper, the paper jam error didn't disappear any more, it is always there. I checked all the parts and no residue inside the printer. I just wonder if there is a way  to reset the printer to get rid of the paper jam error message?

Thanks!

BTW, this is really frustrating, since the printer is brand new, and I was just pinrt the test page during installation.

[Patrice]

Hi xuge4890dw.

If you were unable to locate any paper inside the machine, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). 

I know that the forum may be your preferred method of communication, however, our telephone support group will be able to assist you with quickly resolving this issue.