09-11-2016 07:42 PM
I had to do a factory reset on my computer a while ago. Ever since then when I turn on my printer it says ***Download Mode*** USB Available. I tried re-installing the drivers from the Cannon website but the printer still says the same thing. I recently went back to the Canon website to download the latest drivers but it looks like there's no support for this printer because the page is blank. Anyone know how to fix this?
11-01-2016 04:46 PM
I will be able to assist you.
It is recommended that you download and install the printer firmware update. To download the update, please click the link below, and then select the [Firmware] tab:
If the issue persists, after updating the firmware, please call us at 1-800-OK-CANON (1-800-652-2666) for further assistance.
08-02-2019 06:12 PM
Please try the the first three letters of the serial number and 00000, or 11111.
If the issue persists, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).