MF4570DN not scanning

[alextat]

Hello!  Sometiemes my MF4570DN won't scan apparently out of the blue.  It says no spported scanners are installed.   I'm running windows 10 on a laptop and the printer is installed on the network.

I have to uninstall both the toolbox and the drivers to get it to work again...    I don't know what is causing this. 

Lateredit: I uninstalled both the driver and the toolbox and downloaded them again so I was sure to have the latest drivers and it still says the same message, in the past a quick reinstall has done the trick, it would seam it does not this time... 

[James_C]

Hi alextat,

Perform the following steps to scan:

1. Open the Windows Desktop.

2. Right click on the MF Toolbox icon and click Properties.  

3. Click the Compatibility tab, then click "Change settings for all users". 

4. Put a check next to "Run this program as an administrator", then click Apply and OK.

5. Attempt a scan from the MF Toolbox software at this point.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI