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MF269dw faxes not being received


When sending a fax to my uncle's MF269dw (printer/scanner/fax), my fax indicates it was successfully sent. However, the log on his machine shows "error" and there is no fax on his end, either printed or in memory.

Any help or suggestions appreciated.


Product Expert
Product Expert

Hello Verbatim,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate response, you can contact support at 1-800-652-2666. Our agents would be happy to help check what might be causing the problem.

  1. Can your uncle send or receive faxes from anyone else?
  2. Is he using a standard phone line or is it a digital phone service?
  3. Is the fax connected to a dedicated line or are there other devices on it?