MF269dw Mystery Error...Will Not Print

[sbstlmo67]

I am receiving a mystery error trying to print both a pdf and a Word doc. Details:
I have a basic, one-page Word doc. I click on File, then Print.
Under Printer, it shows Canon MF260 is Ready, with a green checkmark. I click Print...and nothing prints.
The printer shows no indication it has received a command.
I go to Settings for the printer and run the Troubleshooter, which either tells me it fixed the error or couldn't identify the problem, seemingly at random.
If I go back to Word and select Print again, this time it shows Canon MF260 has an Error: 1 document waiting.
I don't use the printer often, but was able to copy a piece of paper, so the paper is feeding through, there is ink, etc.
Any idea how to fix this?
Thanks!

[SamanthaW]

Hi!

To have a better understanding of your issue, please let everyone know the specific model of the printer you have. It will typically start with a model type such as PIXMA, MAXIFY, imageCLASS, etc... followed by a mix of letters and numbers.

If this is a time-sensitive matter, please check out your other support options here.

Thanks! 

[sbstlmo67]

It is an ImageClass MF269dw.

[4sver]

Same issue.  Did you ever get an answer?

[shadowsports]

Greetings,

In order to receive help, please start a new thread.  Please include the model of your Canon device.  The operating system (version and build) you are using it with and information about how it's connected (USB, Ethernet, Wi-Fi) etc.  Have you received any error messages? 

This will ensure your issue gets the attention and visibility it deserves.  Thanks in advance.  

[Hector]

Hello Sbstlmo67,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. What version of the Mac or Windows operating system are you using on your computer?

2. Are you connecting via USB or is it over a network?