Hello,
The issue you are describing will usually point to an incorrect paper setting on the printer or in the print Window on the computer.
We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666 and staying on the line. Our agents would be happy to assist.
1. which specific error message are you getting for the paper?
2. What size and type of paper are you trying to print on?
3. What version of the Mac or Windows operating system are you using on your computer?
