06-14-2022 08:13 PM
Hi - I have a MF249DW which I am trying to print addresses on envelopes (20 lb) via the custom sheet feeder. I've put in a new LxTek toner cartridge and run the clean fixing assembly routine. The problem is a shadow of the address also prints. Also some ink smudges on the paper. Inferior cartridge? Other ideas? Thanks.
06-17-2022 06:26 PM
If you are getting ghost images, you can open the printer and remove the toner. Once the toner has been removed, You can check the LxTek cartridge to make sure it is not leaking and check the inside of the printer fro any loose toner power that you can wipe up with a damp cloth. If you continue to have the issue, I would suggest contacting support at 1-800-652-2666. Our agents would be happy to check to see what might be causing the issue and can provide any service options.
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 220.127.116.11
PowerShot SX420 IS - Version 18.104.22.168
PowerShot 620 HS - Version 22.214.171.124
PowerShot SX720 HS - Version 126.96.36.199
PowerShot G1X Mark III - Version 188.8.131.52
PowerShot G7X Mark II - Version 184.108.40.206
PowerShot G9X Mark II - Version 220.127.116.11
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.