PIXMA MG3620 printing shadows, persistent paper jam message

[DFAB]

What is up with the Canon MG3620? Problem after Problem...can anyone assist

The printer started printing horribly.....every line is like a shadow printed 2 times on top of each other. Can't read a **bleep** thing.

And it keeps jamming.  Even when you remove the paper, shut the **bleep** machine off, let it sit for a bit then put the clean paper back and turn it on....still flashing jammed warning light - though there is no paper in the  machine.

I swear this is the biggest piece of junk I have ever purchased.  Disgusted with this printer! 

Any suggestions...I have to get something out tomorrow and need to print documents and proof.

thank you. 

[Stephen]

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[Patrick]

Hi DFAB,

Shadow or blurry printing can be caused when the encoder/timing strip inside your PIXMA MG3620 is smudged.

Cleaning this will resolve the issue.

To clean the encoder/timing strip, please follow the steps in this Knowledgebase Article:

https://support.usa.canon.com/kb/index?page=content&id=ART162575