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Occasional Contributor
Posts: 10
Registered: ‎03-27-2017

MF227dw No Longer Scans??

[ Edited ]

All of a sudden, my MF227 has stopped scanning. If you open the Toolbox and press "scan", nothing happens. I have removed all the Canon software and reinstalled everything including the recent firmware update, restarted my Win 7 PC but it has not solved the issue. The MF still prints fine, so I assume the hardware is okay. I've even tried scanning from the machine, but it just hangs up "confirming". Does anyone have a solution or some suggestions? Many thanks in advance.

 

PS- When I use the Presto Scan Button I'm getting an error message that states it's "unable to get the image from the device" if that gives anyone a clue.

Product Expert
Posts: 124
Registered: ‎03-01-2017

Re: MF227dw No Longer Scans??

Hi ejalcan,

 

So that we can help with your issue, we're going to need a little more information about your situation.  Could you answer a few questions?

 

(1) How are you connecting your MF227dw to your Windows 7 computer, with a USB cable or via your network?

 

(1-1) If it is with a USB cable, is the USB cable connected directly from the back of your printer to your computer?  Or is the printer connected to a USB hub or some other external USB device?

 

(2) So we know the scanner is working, are you able to make a copy after placing a document in your MF227dw then pressing the COPY and START buttons? 

 

(3) Are there any other programs open on your computer when you attempt to scan with the MF Toolbox?

 

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Occasional Contributor
Posts: 10
Registered: ‎03-27-2017

Re: MF227dw No Longer Scans??

Connected directly by USB. I can actually scan by going to Windows Scanner application and it senses the scanner and vice versa so I know the connection is fine. It's just that the Canon software is not communicating with MF227.

Product Expert
Posts: 399
Registered: ‎02-28-2017

Re: MF227dw No Longer Scans??

Hi ejalcan,

 

Are you able to scan when you use the steps when clicking scan?  If not, what occurs. Any error messages etc.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 10
Registered: ‎03-27-2017

Re: MF227dw No Longer Scans??

I cannot scan with the MF Toolbox. When I cklick on the B&W (or Color) Scan button, nothing happens. zero, nada. I can scan documents by using the native Windows Scan program although it doesn't offer pdf as an option (only TIFF, JPG etc) so I know the MF220 is properly connected by USB to my PC.

Product Expert
Posts: 399
Registered: ‎02-28-2017

Re: MF227dw No Longer Scans??

Hi ejalcan,

 

In order to properly assist you with the scanning issue, we will just need to know what operating system you are running?

 

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI                   

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 10
Registered: ‎03-27-2017

Re: MF227dw No Longer Scans??

I am using Windows 7. Thank you.

Occasional Contributor
Posts: 10
Registered: ‎03-27-2017

Re: MF227dw No Longer Scans??

PS- This was stated in my original post at the top of the thread....

Product Expert
Posts: 124
Registered: ‎03-01-2017

Re: MF227dw No Longer Scans??

Hello ejalcan,

 

The issue that you are experiencing could be caused by other TWAIN devices that have been installed previously on your computer.  Removing these devices from the Windows Twain32 folder may resolve this issue.  To do this, please follow these steps:

 

 1.  Click the Start button in the bottom left corner of the Windows screen then select 'Computer'.

 

 2.  In the left-hand pane, click the arrow next to 'Local Disk (C: )' to expand the list.

 

 3.  In the left-hand pane, use the scroll bar on the left-hand pane to scroll down and then click arrow next to 'Windows' folder to expand the list.

 

 4.  In the left-hand pane, use the scroll bar on the left-hand pane to scroll down and then click 'twain_32' folder.

 

 5.  In the 'twain_32' folder, right-click on the non-Canon model folder and select 'Cut'.  Do not remove the wiatwain.ds file.

 

 6.  Use the scroll bar on the left-hand pane to scroll up and then click 'Windows' folder.

 

 7.  In Windows folder, right-click in a blank any area and select 'Paste'.

 

 8.  If prompted to provide administrator permission to move the folder, click 'Continue'.

 

 9.  If prompted to provide permission again, click 'Continue'.  Once that is complete, restart your computer.

 

When your computer restarts, open the MF Toolbox program and try scanning again.

 

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support.

 

If you're outside of the US, please click http://Canon.us/4xf7 for support options.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Occasional Contributor
Posts: 10
Registered: ‎03-27-2017

Re: MF227dw No Longer Scans??

[ Edited ]

Even though I have administrator privileges I was not allowed to paste the wiatwan file. Yes, I hit continue several times but it kept telling me the action is prohibited. I tried restarting my PC in hopes it might have worked anyway, but no go.

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