01-09-2018 10:20 AM
In order for us to better assist you, we will need some additional information. Do you mind answering a few questions so we can get a better picture of your situation?
1. Can a copy be made?
2. Did you install using the disk or download the software from Canons website?
3. Can you scan using the steps when you click HERE?
4. Are you receiving any errors when attempting to scan using the steps I provided in steps 3?
Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team: