08-28-2015 09:52 PM
Since installing Windows 10, MF Toolbox for my Imageclass4570dw doesn't work. I'm able to print, but scanner doesn't work. Driverdetective wasn't able to help. My computer savy son-in-law was able to scan a document in .jpg after spending about an hour trying different approaches (but PDF scan option didn't exist). Now, I can't scan anything (again).
Canon, please get this fixed.
08-29-2015 03:52 PM - edited 08-29-2015 03:54 PM
I tried Kudos but didn't work so here's a reply
Everything I did
I swear the fix is hit right on the head by you (Piers_A)
I thank you
For some reason Windows 10 WIA service default setting is to log onto scanner...
When I swtiched it too
Check that Local System account , and Allow service to interact with desktop is checked. Hit apply.
It worked like a charm
Thank you for saving more aggravation but you found the culprit
08-29-2015 05:15 PM
Don't know but if I were Cannon administartor I would move this to number1 spot...
All the others including mine are useless if these setting aren't correct hopefully everyone reads this one first...
A big thank you to Piers_A
08-29-2015 08:17 PM
I again went through all of the motions (and emotions) but to no avail. The toolbox will not install on my windows 10 pro.
My printer/scanner is a D420. Maybe the work around works on some scanners and not others?? Seems like Canon needs to get on the ball.
09-13-2015 09:11 AM - edited 01-24-2016 01:34 PM
MF6580PL. Thanks Piers_A (19Aug2015)This worked for me.
Failure to scan - or, more bizarrely, taking up to 5 minutes to start scanning - started for me In Win7 but became impossible in Win10.
I noticed that scanning worked if the printer was turned on before booting the PC, but not if turning on the printer when the PC had booted.
I had noticed that I got strange WIA errors on booting. They have now gone too.
Postscript: the problems came back. Grr.