10-16-2019 09:16 AM
Friends, I have a old MF4370 dn monochrome Laser printer. For some reason it does not work with windows 10 inspite of installing the latest drivers from canon.com. Does anyone know if i can trade-in the old printer to Canon and get a new one?
If you have any other ideas, please feel free to suggest.
Thanks.
Dinesh
10-16-2019 10:20 AM
Greetings,
Trade in or upgrade is probably a good idea.
Unfortunately, your description is a little vague and doesn't give us much to go on.
I did note there is a patch update for people who are having issues with proper printer function with later builds of windows.
[Windows 64-bit] Patch for Network Scan, USB Scan (Windows 8/8.1/10)
This patch resolves an issue that prevents scanning over a network or with a USB connection after upgrading Windows to a newer version. If you cannot scan over a network or with a USB connection, install this patch. If installing (or reinstalling) the MF driver, be sure to first restart (not shut down) your PC after driver installation is complete, and then install this patch.
Can't promise it will work, but is certainly worth a try.
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
10-16-2019 09:17 PM
I already installed those required patches (ie: the ones you mentioned). Not sure what is wrong.
10-18-2019 09:41 AM
Call and see if your model is elegible for trade in.
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
10-19-2019 11:04 PM
10-21-2019 12:59 PM
Hi raodkris.
We do have a program called the Canon Upgrade Program. This program is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. It allows you a one-time opportunity to purchase a new or refurbished model at a discounted price.
For a list of products that are available, their pricing, and/or to place an order, please call the Canon Upgrade Program line at 1-866-443-8002, seven days a week, 8 AM to Midnight EST. Please have your serial number ready, at the time of your call.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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