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New Contributor
Posts: 3
Registered: ‎02-12-2018

MB 2720 Cannot connect to mail server

Hi,

 

I have setup the mail server using the remote UI from my pc and tested the mail server connection to be successful on my web browser. I am using gmail as my mail server. However, when I try to scan document to email it from device directly, it throws an error 3418 which states that the machine failed to connect to mail server.

 

I have cross checked that the setup is correct as per the canon manual. Can anyone help me out with this issue.

 

Thanks.

 

 

http://ugp01.c-ij.com/ij/webmanual/Manual/All/MB2700%20series/EN/AFG/afg_remoteui_0106.html

 

New Contributor
Posts: 3
Registered: ‎02-12-2018

Re: MB 2720 Cannot connect to mail server

Any suggestions? Does it work for anybody?

Moderator
Posts: 1,411
Registered: ‎07-08-2013

Re: MB 2720 Cannot connect to mail server

Hi, rinkugaya!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

New Contributor
Posts: 3
Registered: ‎02-12-2018

Re: MB 2720 Cannot connect to mail server

Changing the port to 587 with no SSL and usage of comcast smtp as per the below link helped resolve issue temporarily for now.

 

http://forums.xfinity.com/t5/Email-Web-Browsing/SOLVED-canon-printer-scan-to-email/td-p/1893231

 

But still can send scan using gmail. Please share resolution if available.

Highlighted
Product Expert
Posts: 2,753
Registered: ‎10-16-2012

Re: MB 2720 Cannot connect to mail server

Hello.

 

If the credentialsd are being entered correctly on the printer, the issue would be related to your mail service.  Contact your service provider to ensure that there are no possible settings that are active that would prevent access.

 

If you continue to have difficulties, find more help at Contact Us.

 

 

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