02-11-2019 12:23 PM
I have an MB2720. Turned it on this morning to print something and it immeadiately went into "Sending Fax" on the display. Can't print to it, none of the buttons work, try and press and hold the power button and get "Cannot turn off". Tried unplugging it, waiting and plugging back in and it goes right back to Sending Fax as soon as you turn it on. It's not even hooked up to a phone line.
02-12-2019 10:25 AM
I was told it's an issue with Windows 10, not sure if you're using that also. Have to delete the FAX driver, but I can't do that either as it's always in use, calling Canon support and following up
02-12-2019 11:03 AM
Thanks so much. I finally went in and uninstalled it and removed all things Cannon. Then I did a reinstall. So far it is working again!! I appreciate you taking time to reply.
02-12-2019 11:05 AM
Yes on Windows 10 that is good to know. When my supervisor asks me why it keeps doing this I can give her this info.
The complete remove and uninstall with a shut down of laptop and then reinstalling is working now. Will see how long that lasts.
03-19-2019 11:27 AM
I had to go in and uninstall everything connected to the printer. Then I had to do a reinstall. So far it has worked. I have noticed since the reinstall my printer shuts off automatically if it sits for several minutes unused.