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send scan to email

almera99
Apprentice

Hi All,

I have a Maxify MB2750, I can't scan and send directly by mail, allways error 3418

 

I use

a specific gmail address for the printer

smtp.gmail.com

ssl port 465

smtp auth with email address and password

 

when I do the connection test is suceed

Can you help me ?

Thanks a lot

best reards

Al

3 REPLIES 3

shadowsports
Legend
Legend

Greetings,

I can't tell fron your post what the issue is. 

 

The 3418 error indicates failure to communicate with the mailserver.

 

Then below you say, "when I do the connection test is suceed" which is contradictory, or not clear, sorry.

 

Try port 587 (TLS)

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Hi Rick,

under the line 'set mail server' into the config I have an option 'test connection to mail server' and this test is ok.

I tried wuith the port 457, same result test ok but code 3418 on the printer, must I restart the printer after a change to the config ?

thanks

Al

Ordinaryguy
Apprentice

Canon Scan-to-email Error 3418 with Gmail

 

The problem really is that Gmail requires authentication.

So after creating a Gmail account and email address for your printer, open the printer UI and fill in as per the manual.

 

Outgoing Mail server = smtp.gmail.com

Port Number = 465

SSL = Yes

SMTP Authentication = Yes

Press OK

 

Go back to your Gmail

In 'Manage your Google Account - Security',  Setup 2 step Verification

Now set up an App Password for you printer.

Generate the password and copy, then paste it into the Printer UI Outgoing password.

OK

 

Test Connection to email server

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