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MAXIFY MB2720 will not grab paper


when i go to the roller cleaning setting on the printer, it does fine.  it will pick up 3 sheets from each tray like it should.  however, when i try to print a test page or even just use the scanner to print a copy, it will not pick up any paper.  it was working fine and i had a piece of paper get ripped off inside.  i found the piece and removed it.  the ink cartridges run back and forth and i can hear what sounds like wheels spinning when i try to print.  help please. 


Product Expert
Product Expert

Hello Charles4,

The issue looks like it is caused by a problem with the paper feed or removing the jam damaged something in the printer. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

  1. What size and type of paper are you printing on?
  2. What error do you get on the printer display when the paper does not feed?
  3. Does the paper jam or move at all when you try to print?