MAXIFY MB2720 - Printer Head issue (Half of Black not working)

[agrisafi77]

Hi Everyone,

I'm having issue with my Maxify MB2720, the printer started missing big part of the black color... I've tried all the "Maintanance" funtions, head cleaning, deep head cleaning but no improvement.. some lines while printig black are just missing...

called customer service.. still holding after 45 minutes.. 

any suggestions?

Thanks

Andrea

[Patrick]

Hi agrisafi77,

Because you have performed a few printhead cleanings and your MAXIFY MB2720 is still not printing black, your MAXIFY MB2720 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002.  They're available weekdays and Saturdays after 11 AM ET (8 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.