09-23-2022 06:57 PM - last edited on 10-01-2022 09:15 AM by Danny
recently purchased a maxify professional printer. worked great at first. now the ink is running out after less than 50 pages. help?
09-23-2022 07:06 PM - edited 09-23-2022 07:07 PM
Hi!
To have a better understanding of your issue, please let everyone know the operating system on your computer.
If this is a time-sensitive matter, please check out your other support options here.
Thanks!
09-23-2022 11:06 PM
what is the operating system? and i don’t think it’s a computer issue.
09-24-2022 09:24 AM
The operating system is most likely either Windows or macOS. To get the clearest picture of what's going on, please let us know which one you're using and which version it is. Hope this helps!
10-01-2022 04:28 AM
mac0S
10-05-2022 01:53 PM
Hello Estellmack,
If the ink ran out after 50 pages, it looks like something was wrong with the settings used to print or there is a problem with the hardware. In this situation, I would suggest contacting our support team over the phone at 1-800-652-2666. Our agents can check the settings used on the printer and computer to see if anything is set that would use more ink than usual like a photo paper setting or a quality setting set to high. They can also check the hardware for any error codes to see what might be the issue. If something is wrong with the hardware, they can provide any service options.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.