MAXIFY GX7021 Not Working with Stamps.com

[hillbillyfairy]

it seems that stamps.com doesn't like canon printers at all. i'm going to have to return my beautiful new gx7000, which cost >$700, which i bought for the 3 paper trays. i can't believe a printer this expensive can't be compatible with this very important software. for those of us mailing , i can't believe there hasn't been a solution. I am SO UNHAPPY RIGHT NOW

[hillbillyfairy]

I'm going to have to return this printer if I can't print envelopes and postcards. the only thing i was able to do, which is RIDICULOUS, is print to a PDF file and then print from my PDF editor. PLEASE FIX THIS

[hillbillyfairy]

i have been trying to call the support line. I answer a question, get sent to the next question and the robot keeps asking me and asking me the same question. then she hangs up on me. I AM EXTREMELY FRUSTRATED THAT MY NEW PRINTER ISN"T WORKING WITH STAMPS.COM AND I NEED HELP NOW OR I;M GONNA THROW THIS THING OUT THE WINDOW. The whole reason I bought this expensive printer was because it was supposed to be so good at using different media. I mail thousands of letters. HOW AM I SUPPOSED TO DO THAT NOW? [Personal email address removed to protect privacy per forum guidelines.]

[hillbillyfairy]

NO TOMORROW OR NEXT WEEK. PLEASE PLEASE PLEASE HELP ME

[hillbillyfairy]

i have been trying to call that number all morning. the robot refuses to hear my answers. i am so frustrated already at trying to make this GX7021 print with the stamps.com softwre. now canon won't help me. i'm sending this crap back

[hillbillyfairy]

 i have registered my product but can't get past the robot's refusing to hear the answers to the questions on the phone. i am so angry right now i'm shaking.

[Danny]

Hi, hillbillyfairy!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

[Arthur]

Welcome to the Canon Forums

The Forums aren't intended for immediate assistance. If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find your support options.

[jrhoffman75]

Have you tried contacting Stamps.com?

[hillbillyfairy]

yep. i got a sort of workaround that i'm not sure is actually going to work. rep at stamps.com had me chose a #11 envelope instead of the #10. the postage is still a bit far from the edge of the envelope and i had to gerry-rig the return address. and I finally had to call the "support" number and tell the robot i was calling about sales. THEN i got transfered to tech support which wasn't very helpful