MAXIFY GX6021 keeps freezing on double printing

[Dhuberty2023]

I have the GX 6021 since day one when I got the printer back in January if I try to double print more than two pages the printer freezes hard and I literally have to unplug it from the surge protector. Wait a minute and plug it back in. I tried calling support on this and they were no help

any ideas or information are greatly appreciated

[shadowsports · Accepted solution]

Greetings,

We are going to need some additional information.  

Please tell us the version and build of the OS you are using the printer with?

How it the printer connected and to what?

What drivers or utilities did you install?

Here is a link to the product's support portal.  This way you can tell us exactly what was installed.

Canon Support for MegaTank MAXIFY GX6021 | Canon U.S.A., Inc.

Lastly, your post states "if I try to double print more than two pages the printer freezes hard".  Does this mean you can print multi-page single sided documents successfully, or that you experience the freezing if you try to print multipage double sided documents?  Please clarify. 🙂

[Dhuberty2023]

good morning,

i have 2 devices i use to connect to the printer my msi laptop running Windows 11, version 24H2

my iphone 16 pro max os version 18.5

the printer is connected to my network wifi via my netgear nighthawk router

i use the cannon application on both laptop and iphone to print my files

yes i can print single sided pages no limit , the problem seems to be double sided printing

i can do max 2 pages double sided printing. after that the printer freezes hard and i have to unplug from surge protecter and plug back in

only drivers and utilities installed are during installation of canon software, dujring printer installation

hope this helps

[Dhuberty2023]

I spent quite a bit of time on the phone with a supervisor at Canon today, and she finally admitted that the printer must be defective
fortunately still was in the #Warranty. So she is filing a warranty claim to get me a replacement printer

[shadowsports]

Good evening,

Sorry that you have had this run of bad luck, but I'm glad it's going to be taken care of for you.  Canon is very good about warranty replacement.