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LBP6780dn not printing on Windows 10 machines

pctrailrunner
Apprentice

In my small office we have 6 Macs and 4 Windows 10 laptops. All the Macs have no problem printing to a brand new Canon LBP6780dn printer. When the Windows 10 machines try to print after downloading and installing the Canon drivers from Canon it says

Load Paper

LTR

Labels

 

There is paper in drawer 1 and the 4 Windows laptops are printing 8 1/2 x 11 paper, just like the Macs. Once again the Macs can print w/o an issue.

 

Any suggestions on enabling the Windows machines to print is appreciated.

1 ACCEPTED SOLUTION

pctrailrunner
Apprentice

Fwiw -

I found that the default paper source was labels. Once I changed the default to Plain the Windows users were able to print.

 

 

View solution in original post

1 REPLY 1

pctrailrunner
Apprentice

Fwiw -

I found that the default paper source was labels. Once I changed the default to Plain the Windows users were able to print.

 

 

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