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LBP6230dw: can't install driver & paper jam?

SickOfThis
Apprentice

I just got a imageClass LBP6230dw and it's so far the worst piece of hardware I've ever bought and I wish I was joking.

1/ I can't install the drivers via UBS. I tried all the ways I've found online so far: when I click Network Setting Tool --> CHAN1STK.exe the USB option is grayed out. I changed the cords, turned on/off the printer, followed instructions step by step and still grayed out. I've re-downloaded the drivers. I've now been on hold for 1.5 hours and counting and figured maybe someone at Canon reads these boards.

 

2/ This is a brand new printer. I obviously have not been able to print anything, yet the paper jam button continues to blink! I rechecked to make sure all stickers were gone, I shook up the toner, I replaced the toner with a brand new one, and it still blinks. 

 

What are my options here. I'll take any suggestions. I've tried all the above steps on two computers and both don't work. 

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