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LBP122dw - Wireless, Duplex Laser Printer has strange display and won't respond to buttons.

bh1644
Apprentice

printer screen.PNG

Printer won't print and the buttons on the front don't do anything... any ideas? Left unplugged for hours and no help.

1 REPLY 1

Hector
Product Expert
Product Expert

Hello, 

The image looks like the printer is unable to startup properly. You can try unplugging the printer from the power and then pressing the power button 10 times while the printer is unplugged. After that, you can plug the printer into a different power source, and you can try turning it on. If the printer still does not start up, it looks like the printer needs service.

To check your service options, you can log into your MyCanon account, or you can contact support at 1-800-652-2666.

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