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Issues with Canon mf8350cdn printer - Adobe products and chrome all crash when attempting to print

careychico
Apprentice

I have had an issue with my canon mf8350cdn printer for about a decade now which causes Adobe photoshop and Google Chrome to crash when attempting to print.

My solution to date has been to print to pdf and print via adobe acrobat. THIS HAS NOW STARTED TO CRASH in latest version of acrobat. 

I have uninstalled and reinstalled all of the latest drivers available and the firmware and I am 100% sick of this problem and no one at canon or microsoft caring enough to fix it.

5 REPLIES 5

careychico
Apprentice

In the Event viewer, I get this report:

Faulting application name: rundll32.exe_printui.dll, version: 10.0.22621.1, time stamp: 0xb05d6072
Faulting module name: ntdll.dll, version: 10.0.22621.580, time stamp: 0x1c7b2d2a
Exception code: 0xc000041d
Fault offset: 0x0000000000021d1d
Faulting process id: 0x0x87FC
Faulting application start time: 0x0x1D8C28469063B51
Faulting application path: C:\WINDOWS\system32\rundll32.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 5c81a111-8945-4ae6-ae4a-e1ab121a9c97
Faulting package full name:
Faulting package-relative application ID:

The mf8350cdn has been around for about 12 years. I may be misunderstanding the lead post. How long has it been acting up? Did it start with some sort of upgrade to the Windows OS? 🤔

I think perhaps it started when win 8 came out, but the adobe acrobat thing happened just this year. I'm also unable to uninstall mf toolbox--it sits there timed out during uninstall procedure (despite it running in administrator)

I may have found an answer on this page with this

https://canoncanada.custhelp.com/app/answers/answer_view/a_id/1010997/~/service-pack-for-mf8050cn%2F...  Found on canada site.

careychico_0-1663464471304.png

 

Give it a try and post the results. 🙂

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