My canon mf244dw does everything right. I can print with it. Even can photocopy with it. But it doesn't start to scan when given the command from the computer. In the computer, it is stuck and scanning, in the printer it is stuck at processing data but doesn't start scanning.
So that the Community can help you better, we need to know precisely which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof).
It would also help us to know how do you connect to your printer (USB or WiFi). That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE to search our knowledge base or find additional support options HERE.
Thanks and have a great day!
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.