“Retired” Color imageClass MF8350Cdn Won’t Work with Recent Versions of Windows 10

[WalterV]

My now-retired Canon Color ImageClass MF8350Cdn, purchased in 2011, won’t work with the more recent updates to Windows 10.  The printer is visible on the network (connected by Ethernet cable) but all apps crash when I try to print from them.

I understand that Canon can’t support its old products forever, but I am infuriated to think that I have to throw away perfectly-working hardware because of a driver or firmware issue.  Can anyone suggest a work-around?  Thank you in advance for any advice you can offer.  — Walter

[normadel]

I have this same printer. It works perfectly with fully-updated Windows 10. It works perfectly with Windows 11. Even works with Linux, with the Canon-supplied driver.

It is installed on computers with the software/driver that came with the printer originally. I have never updated any firmware, if that is even possible. 

You say "all apps crash when I try to print from them."   Do you only have one computer printing to the printer on your network?  Do other computers work well with it?  Do you know someone with a laptop easily brought to your network, to install the MF8350cdn on to test it? Or can you bring the printer to someone else's network?

Your problem may not be due to Windows.

[WalterV]

Thanks so much for your reply, Normadel.  I have had multiple PCs printing to it years ago, but not recently.  I have been using the updated firmware and drivers from Canon's support website.  Maybe I should try to find the original CD that came with the machine.  I did recently try to print from a laptop, but had the same problem...

[normadel]

Can you go to Windows's Devices and Printers and print a test page to the printer?

[normadel]

The driver offered from Canon is from 2016, so there's nothing new there.  If you can't print to it from ANY computer, there may be a communication problem with the printer.

[WalterV]

No luck with the test page.  I'm now tearing up my messy home office, looking for the original Canon-driver CD.  LOL, thanks again for your help, Normadel!