Installing ImageCLASS 8580cdw on Surface GO

[WCEPLLC]

We have a Canon ImageCLASS 8580cdw on Surface GO mini-portable device. The printer will install but the installation fails at the scanner portion. Any ideas?

[Darius]

Hi there, WCEPLLC.

The MF8580Cdw is comaptible with the latest version of Windows.  If you're installing it from the CD, try instead downloading and installing the drivers from the MF8580Cdw Drivers & Downloads page.  If installing for use by USB, ensure the Surface GO is plugged in and charging.

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[WCEPLLC]

I have tried installing from the download of drivers for a printer on the network. The installation fails when it tries to install the scanner drivers.

[Darius]

Hi WCEPLLC.

If only the scanner driver is not installing, then there may be a conflicting program or other issue on the computer.  If you're located in the U.S., our support is available at 1-800-OK-CANON (1-800-652-2666) Monday-Friday from 10:00 am to 6:30 pm ET, excluding holidays.  If you're located outside of the U.S., you may find your local branch of Canon at https://global.canon.com/en/support

In the case that the issue cannot be corrected by our support, you will need to contact support for the computer.

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