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Posts: 1
Registered: ‎02-25-2018

Imageclass MF217w

I cannot get this thing to scan. It's been one problem after another. The latest problem is this:

 

These are the steps I can go through:

1) Can press "Scan" on printer window

2) Can choose "computer" under select the scan type

3) Can choose "B&W scan" under Select Scan Type

4) I then press the start button

5) I CANNOT choose 2 of the options listed. One is my name, the other is B&W scan. Nothing happens when I touch either of these., then eventually it comes up "an error occurred"

Product Expert
Posts: 399
Registered: ‎02-28-2017

Re: Imageclass MF217w

Hi Lori_R 

 

In order to prperly assist you,  I will just need to know what operagting system you are running?  Additinoally, can you scan using the steps when you click HERE?

 

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

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