02-25-2018 01:41 PM
I cannot get this thing to scan. It's been one problem after another. The latest problem is this:
These are the steps I can go through:
1) Can press "Scan" on printer window
2) Can choose "computer" under select the scan type
3) Can choose "B&W scan" under Select Scan Type
4) I then press the start button
5) I CANNOT choose 2 of the options listed. One is my name, the other is B&W scan. Nothing happens when I touch either of these., then eventually it comes up "an error occurred"
05-23-2018 11:37 AM
Hi Lori_R
In order to prperly assist you, I will just need to know what operagting system you are running? Additinoally, can you scan using the steps when you click HERE?
Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please use the link below to reach our friendly Technical Support Team:
http://Canon.us/ContactLI
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.