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Posts: 1
Registered: ‎10-30-2020

ImageRunner C5540 - Gmail (G-Suite) Scan to email

[ Edited ]


We have a ImageRunner C5540 and I am trying to set up a corporate G-Suite account (I have changed the email address in screenshot for security)


Google reference link

2FA is disabled on this G-Suite account and I have tested and got working on other Printer Manufacture devices.


SMTP RX:  Enabled

SMTP TX: Tried 25,465 and 587

Use SMTP Authentication (SMTP AUTH) : Enabled

Allow TLS (SMTP RX) Tried Off/On/Always 


I keep getting "Could not connect to the server. Check the network cable and connector, and check the network status"


Has anyone got Gmail working on this device ?




Posts: 2,122
Registered: ‎07-08-2013

Re: ImageRunner C5540 - Gmail (G-Suite) Scan to email

Hi, spawn-ian!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit and choose your country or region from the map for local support.

We hope this helps!

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