cancel
Showing results for 
Search instead for 
Did you mean: 

ImageClass MF642Cdw doesn't scan to email

Tonyyyy
Contributor

Hi,

I had configured my  ImageClass MF642Cdw to send scans to a hotmail and worked fine for 2 years. Today I am getting error printed sheet when I am trying to scan to email. The error message only lists the email address; no codes or additional information of any sort. The email is correct -  I haven't change anything. I am not sure how to fix this. Any suggestions are greatly appreciated. I can print wirelessly OK. 

 

 

1 ACCEPTED SOLUTION

Tonyyyy
Contributor

Hi, I was actually able to solve the problem. I had recently changed the password for the email that I had in the address book on the printer.  I had to go to Remote UI: Portal (to do this you have to type in the IP address in a browser) and add the newly updated password for the email and it worked. It was very frustrating having to figure that out because the printed page I was getting as an error didn't indicate that a password was changed. 

View solution in original post

2 REPLIES 2

noel2022
Apprentice

I have same issue here with MF410 series. Hope someone can fix this.

Tonyyyy
Contributor

Hi, I was actually able to solve the problem. I had recently changed the password for the email that I had in the address book on the printer.  I had to go to Remote UI: Portal (to do this you have to type in the IP address in a browser) and add the newly updated password for the email and it worked. It was very frustrating having to figure that out because the printed page I was getting as an error didn't indicate that a password was changed. 

Announcements
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM