03-28-2021 10:04 AM
I used my ImageCLASS MF642Cdw for the first time and everything worked beautifully. My wife printed out an entire textbook in color and the starter cartriges were on 0%. I changed the cartriges with genuine Canon units and check the status - 100% with not warnings. I start a print job for 50 pamphlets only to come back and find they are in black and white. I restarted the printer, computer, removed the cartriges and reinstalled them, looked through menus, searched the internet and came up with nothing. It's still printing B&W. Can someone help me out?
05-20-2021 02:55 PM
Hello ONe21,
If the prints come out in black and white it will usually mean the printer received a command to print that way. If the color toner cartridges we not working, the prints would usually come out blank. To see what settings we can adjust, I would need some additional information to assist further.
Once we have that information, we can continue to assist. For a more immediate answer, feel free to contact support at 1-800-652-2666.
11-02-2021 07:23 PM
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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