Image Runner 1023iF Platen Glass only source available...

[mikey117]

Using an Image Runner 10213iF connected via USB, running 64 bit Windows 7 Pro.

When trying to scan to email, I now only have platen glass listed as a source, auto or document feeder are no ,onger available as options.

No recent major changes, other than adding a network printer via a tcp/ip port.

What happened & how do I get options back?

Thanks!

[Crista]

Hi mikey117! 

Thanks for posting in the Canon Forums! 

Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area.

We hope this helps! 

[mikey117]

So, doesn't this work like Dell, HP, etc., forums, where other users might offer solutions?

[Crista]

Hi mikey117! 

We encourage users to discuss and troubleshoot problems with their Canon products! We just wanted to let you know that Canon USA does not provide direct support for imageRUNNER series products via our technical support team or on our Forum. If you do not receive an answer to your question from another user on our Forum, then we recommend reaching out to your dealer. 

We hope this clarifies!