06-27-2016 01:06 PM
I've have tried everything in the manual to set a destination folder for my scanner only to receive the same message. "Failed to connect to the folder. Check settings." I notice in the manual, when they show a display of the Folder Setting Utility, there are Folders 1 and 2. I get no such display. HELP!
07-14-2016 07:14 PM
Hi PozTonyPhoenix.
I will be able to assist you; however, I would like to ask a few questions to isolate the issue.
1. Is the printer connected to the network via a wired LAN to the router, or wirelessly to the router?
2. Is the destination folder local to your computer or are you attempting to scan to a folder on a different network?
3. Are there any errors or messages displayed on the screen of the printer?
I look forward to your reply. Should you need immediate assistance, please call us at 1-800-OK-CANON (1-800-652-2666).
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.