1 ACCEPTED SOLUTION
Hi lboldrick.
Please follow the instructions below to check for any paper jams in the machine:
1. Remove the paper that is loaded in the tray.
2. Remove the jammed paper in the tray.
(1) Gently pull out the paper.
(2) Close the tray.
3. Remove the jammed document inside the tray.
(1) Hold the paper drawer with both hands, and pull it out gently.
(2) Hold the green knobs, and push down the part shown in the figure.
(3) Gently pull out the paper.
IMPORTANT:
Do not touch the rubber pad
Touching it may deteriorate print quality.
4. Hold the green knobs, and return the part shown in the figure back in place.
(1) Return the part shown in the figure back in place until it clicks.
5. Set the paper drawer.
6. When the screen shown below is displayed, use [ 
] / [ 
] to select <Yes>, and press [ 
].
] / [ ] to select <Yes>, and press [ ].
If the issue remains, I recommend that you contact us at 1-800-OK-CANON (1-800-652-2666), for further assistance.
