cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I am unable to resolve a false paper jam message on my Canon MF8580CDW

lboldrick
Apprentice

It says there is a paper jam in Drawer 1.  But there isn't.  I just hit OK and it thinks for a while and then prints one more page and pretends there is another paper jam.  Any ideas???

1 ACCEPTED SOLUTION

Hi lboldrick.

 

Please follow the instructions below to check for any paper jams in the machine:

 

1. Remove the paper that is loaded in the tray. 

 

2. Remove the jammed paper in the tray.  

 

(1) Gently pull out the paper.

 

(2) Close the tray.

 


b_Che105.gif

 

3. Remove the jammed document inside the tray.

 

 

(1) Hold the paper drawer with both hands, and pull it out gently.

 


b_Che106.gif

 

(2) Hold the green knobs, and push down the part shown in the figure.

 


b_Che107.gif

 

(3) Gently pull out the paper.

 


b_Che108.gif

 

IMPORTANT:
Do not touch the rubber pad
Touching it may deteriorate print quality.

 


b_Che109.gif

 

4. Hold the green knobs, and return the part shown in the figure back in place. 

 

(1) Return the part shown in the figure back in place until it clicks.

 


b_Che110.gif

 

5. Set the paper drawer. 

 

6. When the screen shown below is displayed, use [  ] / [  ] to select <Yes>, and press [  ].

 


b_dis407.gif

 
If the issue remains, I recommend that you contact us at 1-800-OK-CANON (1-800-652-2666), for further assistance.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

12 REPLIES 12

sancy
Apprentice

I have a Pixma Pro 10 and I am getting a jammed paper warning light as well. I have checked and there is NO paper anywhere. I have turned the printer off. Disconnected the power supply for at least an hour and still the warning light comes on. HELP!!!!!!!!!

Hi sancy! 

Thanks for joining and posting in the Canon Forums! 

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If you are in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. 

If you live outside the United States, please click here and select your country or region for your support needs.

We hope this helps! 

emasche
Apprentice

same issue with the MF8580Cw.

Avatar
click here to view the press release
Announcements