Hello mitchellross!
So we can get a better understanding of the issue, please let everyone know what operating system you have installed on your computer. That way, our Canon Forum members and our Subject Matter Experts will be able to assist you with suggestions appropriate for your imageCLASS MF4890. Also, do you have the USB cable connected directly from the back of the MF4890 to a USB port on the back of your computer, or do you have it connected differently?
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