08-11-2018 09:33 AM
Bought nre magents toner and installed. Have done several times before on other colors with this printer. Removed plastic tabs and pulled out strip. Printer gives error message "Remove tabs/pieces of tape from the toner cartridge. Magenta (M)" Which I have already done. Turned off and reooted, still no change, HELP!
08-11-2018 12:09 PM
Have you removed and reseated the cartridge?
If so, and you still get the error, I'd look carefully at the tabs to ensure they were removed "cleanly" with nothing left behind. Also ensure the tape was completely removed. Pulling at an incorrect angle can leave a piece behind making the printer "think" the cartridge hasn't been prepped for install.
08-11-2018 04:30 PM
Thanks for your quick reply. Trid all that and still have same problem. Could not locate any plastic peices that didn't come off nor any of the film. Still has error message!
08-12-2018 04:24 PM
Try unplugging the printer for a few minutes. Plug back in a power on. Then reseat the cartrigde again. If you continue to have issues, you may want to try another cartridge (yours could be defective) or contact Canon.