08-05-2017 01:55 PM
I have an ImageClass MF4890dw that I am using wirelessly with a Mac running macOS Sierra 10.12.16. When I start my MF Toolbox application I get the following error: "Cannot communcate with any of the scanners. The scanners may not be connected, or may be turned off". See attached image.
Things I have done to troubleshoot (to no avail):
Any help would be appreciated!
11-04-2020 01:47 PM
Hello Hosseriffic,
I understand you are having an issue with scanning via your wireless network with your Color imageCLASS MF743Cdw using the scanning software provided with the printer. Your MF743Cdw uses the MF Scan Utility to scan (it is not compatible with the MF Toolbox). For clarification, I have a couple of follow up questions:
1) Did you use steps similar to these instructions at this LINK to register the network scanner using the Bonjour connection?
1-1) If so, when you open the Canon MF Scan Utility from the Applications menu, is the MF743Cdw (or MF740 Series) listed in the main dialog box?
If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.
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11-08-2020 06:47 PM
Hello,
Thank you for your reply. I have followed the procedure to register the scanner through the Canon MF Scan Utility, but my computer never seems to be able to find it to scan after I add it. As I said, it worked once, the first time I set it up, but the next time I tried to scan, the computer said it couldn't find the scanner, and I'm in the state I'm in now no matter how many times I readd it, or which way I add it, through Bonjour or IP address.
As I said, I have a workaround of using the built-in scanning window, so I am able to scan.
Thanks,
Ken
06-05-2021 01:02 PM
06-13-2021 11:43 AM - edited 06-13-2021 11:46 AM
Wow, thanks rubyit for that comprehensive set of instructions! I am happy to report that I believe I found my own solution to the problem. It turns out that the cause was probably my Verizon router, which seemed to cause the printer's IP address to constantly change any time we lost power or I had to reboot the router (which was often because it was so old). The old router was recently replaced and my connection with the printer/scanner appears to be stable for the time being (I have even been able to use the MF Scan Utility), however if the problem occurs again, I'll be sure to use these steps.
06-13-2021 04:40 PM
Thank you Ruby! I made the changes you recommeded and all appears to be working much better. I very much appreciate you taking the time to create this detailed and complete set of instructions - Thank you!!
06-13-2021 07:42 PM
Hi there!
I tried all these settings and it seems to print well but I still can't get the scanner to work. If I choose to scan to "Computer", it says "Connect computer". If I try to activate the scanner from my Mac, it doesn't see it and when I try to add by IP address, it also doesn't see it.
How in the heck do I get this to scan. I said it before and I will say it again - I want to throw this printer out the window!!! If it wasn't so darn heavy I would! It has been nothing but headache after headache for two years now. And every time I go to print (which isn't real often), I have to delete the printer and add it back for it to work. I'm hoping the settings you recommeded will fix that issue. But I still can't scan. I can scan on a USB stick (after trying stick after stick and it saying it doesn't support this device), but that is a pain in the butt. I want to scan right to my computer.
What can I do to get this to work? Canon can you help? Why does it ask to connect my computer? It's wireless and on the same network! And I said this before - my old Epson printer worked flawlessly with wireless printing/scanning and I didn't have to constantly mess with settings.
I'm a senior software engineer. If I can't figure this printer out, who can? I never felt so dumb using a printer! Does anyone want to buy mine cheap???? I will never buy another Canon printer again!
10-07-2021 01:09 PM
And the headaches with this printer continue with no help from Canon...
I thought it was working. Scanning to my computer through WiFi does not. Even thought the computer is on the same network. I sell a lot of stuff on eBay so I print shipping labels. It's great when it works. It's not great when it doesn't. It always seems to fail when I'm in a hurry.
Can someone tell me why this happens? I go to scan from my computer (because scanning to computer never works even though it shows my computer on the screen of the printer). It works great! I am shocked! I go to scan another picture. Can't see the printer. But it just worked!! I remove the driver and add the driver back (this is a Mac). Now it works.
Later on, I go to print. My Mac can't see the printer. It says it's not there. I remove the driver, I add it back. Now it works.
Why do I have to go through this insane amount of trouble just to print or scan???
I hate this!!
01-11-2022 01:23 AM - edited 01-11-2022 01:27 AM
If I might add, I tried all these steps after initializing (aka resetting) the network settings on my MFC642cdw and it still gave an unable to establish connection for the scanner functionality.
I removed all of what I could regarding the driver for printer and scanner (because as others have noted, it only really added via IP address as for whatever reason Bonjour detection didn't show up adding it over my home network).
I think what might have had it work was this order of process:
1. install the driver
2. hook the printer up USB
3. adding the printer via Bonjour (it showed up with a clean name for the device when only when I hooked it up USB not over the network and adding it - over the network it showed a long tail end of the MAC address in the name - printer worked, scanner didn't)
4. The one additional step that seemed to get everything working for the scanner was enabling IPv6 on the device. I don't know if it made a difference that I did that after installing the driver, hooking up USB and adding the printer in system preferences, so ymmv). It configured that quite quickly and when I opened the scanner in the system preferences, it connected almost right away, so I think the final step outside of what rubyit shared is to enable IPv6 (and maybe add the printer via USB instead of via the home network after the driver is installed).
Hope this additional info helps and solves some of others long standing scanner issues connecting to your Mac over your home network.
04-06-2020 06:49 PM
I am having the same problem with my Color ImageCLASS MF733Cdw
04-09-2020 05:41 PM
Hi KevinPorter.
Try opening the printer's Remote UI. If it doesn't open, verify that it has been enabled in the printer's menus.
<Menu> <Management Settings>
<License/Other>/<Remote UI Settings/Update Firmware>
<Remote UI Settings>
<Remote UI>
Select <On> in <Use Remote UI>
Select <Off> or <On> in <Use TLS>
<Apply>
Restart the machine
If the Remote UI is enabled and doesn't show up, then the router is not allowing the printer and computer to communicate effectively. Double-check the printer's network status; it should be at least Good. If it's reporting as bad, move it closer to the router, and/or minmize obstructions between the the two.
If the Remote UI pops up, and (as was posted above for the original poster) the printer has been registered to the scanning software, then something on the computer is blocking the scanning software. Double-check that the firewall and/or antivirus are allowing the scanning software and the printer to communicate.
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