07-04-2017 03:50 PM
I get the error - An error occurred while communicating with scanner . (-9932) whenever i try to scan, however printer works.
System: I use macOS Sierra - 10.12.1 connected on Wifi
Printer: Cannon - MF227 dw
Anyone has a solution for this?
Thanks,
Vasu
11-04-2017 11:40 PM
Hi vasudevan.
I will be able to assist you.
Please verify that the MF227dw is selected for network scanning by following the instructions below:
Next, quit the MF Toolbox, and then open it back up. Once the program is open, please scan a document and verify if you still receive an error.
If you still continue to experience an error, please call us at 1-800-OK-CANON (1-800-652-2666) for further assistance.
09-22-2020 09:35 AM
I have a Macpro and G4410 printer / scanner. Printer worked fine but scanner didn't.
I tired all the network fixes - system preferences ivp6 auto , manual etc but nothing worked.
Eventually I ran Applications -> Canon Utilities -> IJ Network Device Setup Utility
It turns out I had a very poor signal from the wifi router (<18%) to the printer, so I repositioned the printer in the room, reran the utility and voila over 59% signal strength ! So clearly the scanner needs a wifi stronger signal than the printer. I don't think I've seen this mentioned anywhere before.
good luck
Irish_Jeff
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