I've been using the imageClass D570 for a while now. I primarily use it to print size #10 envelopes from the multi-purpose tray. However, I've run into an extremely frustrating issue. When printing envelopes from the multi-purpose tray through Microsoft Word, it always prints from the primary tray, and tells me to remove paper from the multi-purpose tray. I can print 6 inch envelopes just fine from that tray, but it refuses to print size #10 from the correct tray.
I have configured the MP tray to use Size 10 paper, I have configured Microsoft Word to use the MP tray. Any assistance would be greatly appreciated.
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM