cancel
Showing results for 
Search instead for 
Did you mean: 

Custom Paper Size Problem with iPF 8400

mk1051
Apprentice

I set up a custom paper size of 11x14 inches for my new iPF 8400. My file is sized to 11x14, and prints perfectly on my Pro 100, but when I send it to the 8400 it cuts off a full inch of my image, giving me 3 normal small borders and one big one. I tried re-sizing the image to 10.75 x 13.75 inches, and it still cuts off a full inch of the image. Checking center image on page changes nothing, nor does fit to page. Printing from PS CC, Win 10. I'm missing something here-- just can't figure what?

1 ACCEPTED SOLUTION

Patrick
Product Expert
Product Expert

Hi mk1051,

 

It is recommended that you contact live technical support for assistance.  There is NO charge for this call.  Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi mk1051,

 

It is recommended that you contact live technical support for assistance.  There is NO charge for this call.  Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements

07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500