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Custom Paper Size Problem with iPF 8400

mk1051
Apprentice

I set up a custom paper size of 11x14 inches for my new iPF 8400. My file is sized to 11x14, and prints perfectly on my Pro 100, but when I send it to the 8400 it cuts off a full inch of my image, giving me 3 normal small borders and one big one. I tried re-sizing the image to 10.75 x 13.75 inches, and it still cuts off a full inch of the image. Checking center image on page changes nothing, nor does fit to page. Printing from PS CC, Win 10. I'm missing something here-- just can't figure what?

1 ACCEPTED SOLUTION

Accepted Solutions

Patrick
Product Expert
Product Expert

Hi mk1051,

 

It is recommended that you contact live technical support for assistance.  There is NO charge for this call.  Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.

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1 REPLY 1

Patrick
Product Expert
Product Expert

Hi mk1051,

 

It is recommended that you contact live technical support for assistance.  There is NO charge for this call.  Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.

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