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Custom Paper Size Problem with iPF 8400

mk1051
Apprentice

I set up a custom paper size of 11x14 inches for my new iPF 8400. My file is sized to 11x14, and prints perfectly on my Pro 100, but when I send it to the 8400 it cuts off a full inch of my image, giving me 3 normal small borders and one big one. I tried re-sizing the image to 10.75 x 13.75 inches, and it still cuts off a full inch of the image. Checking center image on page changes nothing, nor does fit to page. Printing from PS CC, Win 10. I'm missing something here-- just can't figure what?

1 ACCEPTED SOLUTION

Patrick
Product Expert
Product Expert

Hi mk1051,

 

It is recommended that you contact live technical support for assistance.  There is NO charge for this call.  Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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1 REPLY 1

Patrick
Product Expert
Product Expert

Hi mk1051,

 

It is recommended that you contact live technical support for assistance.  There is NO charge for this call.  Please dial 1-800-423-2366, Monday-Friday 8:00 am to 8:00 pm Eastern Time, excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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