What does this message mean and why don't the functions work?
Could not perform correction
I get this message after running either of these functions:
Correct Print Color Mismatch
Auto Adjust Gradation
What is preventing these functions from working? (Does it simply mean there is nothing to correct?)
How can I fix the problem?
Here are the steps from the documentation to perform a Full Adjust:
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Please remove and reset toner cartridges. If the message continues, please replace with Canon Genuine Toner Cartridges.
If you continue to have difficulties, please contact our support group using the following link:
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This information is invalid on two counts: first, you do not explain what you mean by "reset" for the cartridges and that is also not explained in the downloadable owners manual; and second, the link you gave for further help led to a general Canon sales page. I would have expected more from a designated "product expert".
I have the same problem. Canon has replaced this printer 6 times and all eventually have this issue. I usually get one to two months of use out of a printer before it starts printing faded and am unable to run the Correct color Mismatch or Auto Adjust Gradation.
I've always run genuine Canon toner cartridges. I now have a large collection of toner cartridges that are included in about every third new printer I receive from Canon.
Latest drivers are installed. Printer firmware is up to date. We have been on the phone with tech support that we know by heart every troubleshooting step they ask us to go through.
I've always been a big fan of Canon printers and have had many over the years but this model leaves a lot to be desired. I'm sure that Canon is aware of the problems as I've seen numerous posts around the internet about this issue, I wish they would fix it.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.